FAQ
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order received, and mostly reply within 24 hours.
HOW LONG IS THE PROCESSING PERIOD?
Orders are processed in 1 to 3 business days after you place them. Most are prepared within 24 hours.
HOW LONG DOES DELIVERY TAKE?
US orders ship free. Please allow up to 12 days for delivery (production time plus shipping). Most arrive sooner. You will get a tracking email once your order ships.
DO YOU SHIP INTERNATIONALLY?
No. We currently ship to US addresses only.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
Changes are not always possible. If you notice an error, email us right away with your name and order number and we will try to correct it before the package departs.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on order size, you may receive separate packages that arrive 1 to 2 business days apart.
OUT OF STOCK OR BACKORDERED ITEMS
If an item is out of stock, we will email you with the expected ship date. If it is not expected to restock within 2 weeks, we will automatically refund you for that item.
HOW CAN I TRACK MY ORDER?
Use the Track My Order link on the home page or main menu and enter your tracking number. If it does not work, let us know.
TRACKING SAYS DELIVERED, BUT I HAVE NOT RECEIVED MY ORDER
Once shipped, delivery issues are handled by USPS. You can reach them at (800) 275-8777 to locate your package, and please email us too so we can help.
I RECEIVED A DAMAGED, MISSING OR WRONG ITEM. WHAT DO I DO?
We are sorry! Email us right away with your name and order number and we will make it right.
WHAT IS YOUR RETURN POLICY?
You have 30 days after receiving your order to request a return. See our Return/Refund Policy for details.
Carlberg Design, Inc. / Rugby America, Ltd.
James Carlberg
4279 Camp Butler Road, Springfield, IL 62707
217-341-3291 | jimc@rugbygirl.com
